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SHIPPING & RETURNS

Shipping Policy

At Maiden Earth, we strive to provide our customers with fast and reliable shipping services. This Shipping Policy outlines the shipping options, delivery times, and costs available to our customers.

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Shipping Options

  • We offer standard shipping and express shipping to domestic and international destinations.

  • The shipping method and cost will be displayed during checkout based on the destination and items in the order.

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Delivery Times

  • Standard shipping typically takes 5-7 business days for domestic deliveries and 7-14 business days for international deliveries once an order has been shipped.

  • Express shipping typically takes 2-3 business days for domestic deliveries and 3-5 business days for international deliveries once an order has been shipped. 

  • Delivery times are estimated and may vary based on the destination, carrier, and customs processing.

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Shipping Costs

  • The shipping cost is based on the weight, size, and destination of the items in the order.

  • All Standard shipping is free for deliveries within the USA.

  • We offer free standard shipping for orders over 100 USD for international shipping.

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Tracking Information

  • Once an order has been shipped, a tracking number will be provided to the customer.

  • Customers can track the delivery status of their order by visiting the carrier's website and entering the tracking number.

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Customs and Duties

  • International customers are responsible for any customs duties, taxes, or fees that may be imposed by their country's customs agency.

  • We declare the full value of the order on the shipping label and do not mark items as gifts.

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Returns and Refunds

  • We accept returns of unworn and unwashed items within 30 days of delivery.

  • For more information on our return policy, please visit our website.

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Contact Us

  • If you have any questions or concerns about our Shipping Policy, please contact us at

 

Rahal@MaidenEarth.net

Return & Exchange Policy

At Maiden Earth, we want our customers to be completely satisfied with their purchase. This Return Policy outlines the procedures and conditions for returning items.

Eligibility

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  • Returns are accepted within 30 days of delivery for unworn and unwashed items in their original condition with all tags attached.

  • Custom-made or personalized items, sale items, and items marked as final sale are not eligible for return.

Return Process

  • To initiate a return, please contact us at Rahal@MaidenEarth.net with your order number and the items you would like to return.

  • We will provide instructions on how to return the items.

  • Upon receipt and inspection of the returned items, we will process the full refund to the original payment method.

  • Refunds may take up to 7 business days to appear on the customer's account, depending on the financial institution.

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Exchanges

  • If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

  • We are unable to guarantee that the desired item will be available at the time of exchange.

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Damage or Defect

  • If you receive an item that is damaged or defective, please contact us at Rahal@MaidenEarth.net within 7 days of delivery.

  • We will provide instructions on how to return the item and issue a refund or send a replacement.

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Contact Us

  • If you have any questions or concerns about our Return Policy, please contact us at

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Rahal@MaidenEarth.Net

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